Managing Parental Complaints Briefing

Wednesday 22nd March 2023, 8.30-10.30am

Interacting with parents is fundamental for any school from day-to-day queries to formal complaints. Complaints are increasing in frequency and complexity with senior leaders devoting significant time to their resolution. This breakfast briefing will provide tips for general good practice along with how to resolve issues in a timely fashion, whilst deriving organisational learning. The more complex issues of children with special needs, safeguarding concerns, family disputes and vexatious complaints will also be discussed by MCC legal and One Education HR.

For more information, please contact Lisa Jones by clicking here.